FAQ

1. All returns must be made within 30 days starting from the day you receive your order.

2. Require approval of return & refund request from customer service team before proceeding. Kindly allow up to 3-5 working days for approval.

3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging.
Note that if the returned item(s) does not meet our policy, your order will not be qualified as a refund.

You may choose one of the following refund options:
・Store credit
・Original form of payment

1. All returns must be made within 30 days starting from the day you receive your order.

2. Require approval of return & exchange request from customer service team before proceeding. Kindly allow up to 3-5 working days for approval.

3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging.
Note that if the returned item(s) does not meet our policy, your order will not be qualified as an exchange.

・West Malaysia: EasyParcel, In-stores
・East Malaysia and International: Self Shipment

Returns and exchanges are free within West Malaysia. For East Malaysia and International returns, customers will be responsible for the return shipping charges.

1. To begin your return, click here.

2. Enter your order number and email address or phone number.

3. Select item(s) and reason for exchange or return.

4. Select return method:
・West Malaysia: Return via EasyParcel (free) or Self Shipment
・East Malaysia: Return via Self Shipment
・International: Return via Self Shipment

Please follow the process below to return your parcel to us. You are required to make the return at any post office at your own cost. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

1. Proceed to the nearest post office to process your return.

2. Keep your consignment receipt safe as you might need this as your proof of return.

Please allow up to 5-10 business days for credit card refunds to appear on your statement.

Fore store credit refunds, allow up to 2-3 working days for it to reflect on your account from the day we receive your parcel.

Please allow up to 10 working days for us to receive your parcel, process your exchange and confirm your replacement item. We’ll give you an update once this has been done.

This option is available only in West Malaysia. You may reach out to customercare@nose.com.my to arrange the return.