FAQ

Shipping & Delivery

Malaysia, Singapore, Brunei, Indonesia, Thailand, Philippines, Vietnam, China, Hong Kong, Taiwan, Japan, Korea, Australia, United States of America, Canada, United Kingdom, United Arab Emirates 

Domestic shipping
Klang Valley: within 2-4 working days.
Rest of Malaysia: 3-5 working days.

International shipping
Within 5-15 working days

・West Malaysia: RM12 for orders below RM100

・East Malaysia: RM16 for orders below RM100

・International shipping: charges will be reflected before checkout when you choose the country of delivery.

You can track your order using the tracking number from your shipping confirmation email, order tracking SMS or on your My Orders page.
(Kindly note that tracking information may take up to 24-48 hours to be updated to the tracking system of the delivery company.)

Kindly note that the price at checkout does not include customs and import duties. If taxes and/ or duties are incurred, you will be responsible to cover the fees before the delivery can proceed. Please check with your country’s customs office to determine these costs.

Returns and exchanges

1. All returns must be made within 14 days starting from the day you receive your order.

2. Require approval of return & refund request from customer service team before proceeding.

3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging.
Note that if the returned item(s) does not meet our policy, your order will not be qualified as a refund.

You may choose one of the following refund options:
・Store credit
・Original form of payment

1. All returns must be made within 14 days starting from the day you receive your order.

2. Require approval of return & exchange request from customer service team before proceeding.

3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging.
Note that if the returned item(s) does not meet our policy, your order will not be qualified as an exchange.

・West Malaysia: PostCo, EasyParcel
・East Malaysia and International: Self Shipment

Returns and exchanges are free within West Malaysia. For East Malaysia and International returns, customers will be responsible for the return shipping charges.

1. To begin your return, click here.

2. Enter your order number and email address or phone number.

3. Select item(s) and reason for exchange or return.

4. Select return method:
・West Malaysia: Return via PostCo or EasyParcel
・East Malaysia: Return via Self Shipment
・International: Return via Self Shipment

5. Once your request is approved, prepare the item(s) for return shipping.

Click here: PostCo Returns

Return via PostCo Drop Off Point

Under the drop down menu for Return to, select: Nose International Search for the most convenient location by entering either city, state, or zip code. Browse for your preferred location and click on more info. Click on Proceed to fill up required details.

Once your information is filled, remember to click on Book Now to complete the process. You will receive a return booking confirmation email along with an auto-generated return label or QR code (only applicable for PostCo Plus locations).

Please follow the process below to return your parcel to us. You are required to make the return at any post office at your own cost. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

1.Proceed to the nearest post office to process your return.

2.Keep your consignment receipt safe as you might need this as your proof of return.

Please allow up to 5-10 business days for credit card refunds to appear on your statement.

Fore store credit refunds, allow up to 2-3 working days for it to reflect on your account from the day we receive your parcel.

Please allow up to 10 working days for us to receive your parcel, process your exchange and confirm your replacement item. We’ll give you an update once this has been done.

Unfortunately, we do not offer online purchases returns in stores yet, but we’ll keep you updated!

Orders

You may check the status of your order on your My Orders page. It will be updated once payment confirmation has been made and again once your order ships.

Once your order has been confirmed, amendments or cancelations can’t be made to ensure your order reaches you as soon as possible.

Product & Sizing

Kindly review our size guide for more information. If you’re still unsure which size works best for you, drop us a message at hello@nose.com.my for additional advice.

We’re so sorry about this! And yes, you may place a refund or exchange request with us. Please reach out to hello@nose.com.my with your order number and proof of the product faulty.

Account

Click “Forget Password” and key in your email to reset your password. You will receive an email to reset your password shortly.

If you did not receive the email, kindly check your junk/ spam mailbox.



Billing

We accept Credit Cards (Visa/MasterCard), Online Transfer and PayPal.


Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.Check if your connection is strong and stableEnsure you do not close your browser as you are guided to our payment gateway page (iPay88)

If you’re still having trouble placing an order with us, please drop us a message at hello@nose.com.my along with a screenshot of the error and we’ll take a look at it.



Once your payment has been confirmed, you will receive an email confirmation of your billing transaction. If you did not receive the email, your transaction was not successful and payment didn’t go through.

Promo Code

You can enter your promo code under Apply Discount Code at checkout. Once you hit Apply Code it will automatically be applied to your purchase.

Once you sign up for our newsletter, an email containing the promo code will be sent to you. Kindly check your spam/ junk mailbox if you don't find it in your inbox.