FAQ

REGISTRATION

HOW DO I CREATE AN ACCOUNT?

Click here to register by filling in your details and following the instructions.

DO I NEED TO REGISTER BEFORE PLACING AN ORDER?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

WHY SHOULD I BECOME A REGISTERED USER?

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can browse shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already place in your shopping bag so that when you return, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

HOW DO I CHANGE MY ACCOUNT INFORMATION?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

I FORGOT MY PASSWORD OR MY PASSWORD DOES NOT WORK?

Click Forget Password and key in your email to reset your password.



ORDERING

HOW DO I ORDER?

Orders are placed via our website. Should you have an issue placing an order, you could also reach out to our friendly Customer Service team at inquiry@nose.com.my Please be advised that our operation hours are from 9am - 6pm (MON - FRI) Malaysia time, excluding public holidays and weekends. We aim to get back to you as soon as possible.

WHAT KINDS OF PAYMENT METHODS ARE ACCEPTED?

We accept the following forms of payment:

Credit Card (Visa/MasterCard/Amex)
Online Transfer (Maybank2U)
Ipay88 / Paypal

  

CAN I MODIFY OR CANCEL MY ORDER?

If you have realized an error in your order or changed your mind shortly after placing your order, please contact our Customer Service Team at inquiry@nose.com.my Please be advised that our operation hours are from 9am - 6pm (MON - FRI) Malaysia time, excluding public holidays and weekends. We aim to get back to you as soon as possible.

HOW DO I KNOW WHAT SIZE TO CHOOSE?

Please view our Size Charts for further information.

URGENT! CAN I RECEIVE MY ORDER TOMORROW OR SPECIFIC DATE IF I PLACE THE ORDER TODAY?

You will receive your orders within 3-5 working days (local orders), 5-15 working days (international orders) upon order placement. You may contact our customer service hotline for further assistance.

WHEN WILL MY ORDER SHIP? 

Most orders ship within 3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

WHERE IS MY ORDER CONFIRMATION? 

As soon as your order has been shipped, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our email to your safe sender list.

You can also check your order status by signing into your account on our website.

MY ORDER STATUS IS PROCESSING. WHAT DOES THAT MEAN? 

Processing just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will be change to Shipped.

WHY WAS MY ORDER CANCELED? 

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.


AFTER SALES

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE? 

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN? 

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES? 

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

nose International cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from

nose International you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to

nose International. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

AM I STILL REQUIRED TO PAY CUSTOMS, DUTIES, TAXES, AND COLLECTION FEES WHEN I RECEIVE FREE INTERNATIONAL SHIPPING

Yes, all international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.


I RECEIVED A NOSE INTL DISCOUNT CODE. HOW DO I USE IT? 

1) Under the Payment section during checkout, enter your discount code (if you have one).

2) Click Apply Promotional Code.

    The discount card amount/percentage will be deducted from your order total.


    NEWSLETTERS

    WHAT ARE NEWSLETTERS AND WHY SHOULD I SUBSCRIBE TO IT? 

    Newsletters are used to keep you up to date with exclusive deals and product highlights.

    Stay updated, and be the first to find out about new product launches or other exclusive offers!


    PHYSICAL STORES

    DO YOU HAVE ANY STORE LOCATIONS? 

    Yes! You should check out our outlet locator for the full details.

     

    Sizing Chart

     

    Shoes

    All of our shoes are based on EUROPE size chart. To find your best fit, kindly refer to the size guides below:

    Measuring

    Make sure your foot is on a flat surface, and measure the length from the tip of your most top toes to the end of your heel.

    Size

    Check the length of your foot against the Size Chart (EUROPE) below.

     

    Size Conversion

    Use the Size Chart (INTERNATIONAL) below to convert to EUROPE size. 




    3 - 5 DAYS PROCESSING TIME, TERMS AND CONDITION APPLY